![]() ![]() They were loaded with so many packages that some frustrated DSP drivers quit in the middle of their shifts, Schmutzer said. Drivers said their days didn’t get better after leaving Amazon’s delivery station. Their drivers grew stressed and frazzled as they rushed to load their vans each morning after Amazon cut back on loading time. Schmutzer and Bloemer saw these frustrations. ![]() ![]() Working conditions worsened during the pandemic, drivers say. Pay is low compared to competitors like FedEx and UPS. But many drivers who work for Amazon DSPs have reported frustrations. The DSP program has expanded to nine countries, creating 158,000 jobs at 2,500 DSPs, according to Amazon.Īmazon’s DSPs have played a critical role as the company grew rapidly during the pandemic, and relied less on delivery companies like UPS. DSPs have about 20-40 vans and up to 100 employees. The businesses are called “delivery service partners,” or DSPs, for short. Ryan Schmutzer and Tracy Bloemer, owners of businesses that deliver packages for Amazon in Portland, Oregon, hit their breaking point this spring.īoth had run technically independent businesses since 2019 that usually rent vans owned by Amazon, and are paid by Amazon to deliver its packages. ![]()
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